Your Guests Never Wait.
The 24/7 AI Front Desk for Independent Hotels, Resorts & Villas. Answers on WhatsApp, LINE & Telegram — instantly, in 95+ languages.
Problems We Solve.
Hotels across SE Asia lose thousands every month to slow replies, missed bookings, and overworked front desks. HotelIntelliAI fixes all three — automatically.
65% of booking decisions happen outside business hours. Your AI answers instantly, at any hour, in the guest's own language — no staff needed.
Every unanswered WhatsApp or LINE message is a potential booking that went to a competitor. AI responds in under 60 seconds, every time.
Thai, English, Chinese, Russian, Korean, Japanese and 90+ more — the AI detects the guest's language and replies fluently. Zero extra configuration required.
80% of guest messages are the same 20 questions — check-in time, pool hours, breakfast, transport. AI handles all of them, freeing your team.
A bad review is a missed escalation. Our AI flags complaints in real-time and pings your duty manager on LINE or WhatsApp before the guest posts online.
Independent hotels bleed margin to OTA commissions. The AI answers, quotes, and books guests directly on WhatsApp — keeping the commission in your pocket, not Booking.com's.
What does a slow reply cost?
Adjust the numbers to see your actual revenue risk.
Missed and slow replies cost your property this much every month.
Fix This Now →Everything Your Front Desk Needs.
Built specifically for hospitality — not a generic chatbot retrofitted for hotels. Every feature designed around the way hotels actually operate.
Your Property, Perfectly Trained.
Our engine reads your website, menus, and brochures automatically — even image-heavy or hard-to-scrape sites, by capturing screenshots and reading them with AI vision. The AI knows your check-in times, pool hours, room types, and packages, with zero manual data entry on your part.
The Guest Command Center.
Monitor all active conversations across every channel from a single dashboard. See response times, guest sentiment, and today's conversation volume — all in real-time.
Smart Escalations.
When the AI detects frustration or a request it cannot handle — it flags the conversation as High, Medium, or Low priority and pings your duty manager before the guest gives up.
Turn Chats Into Revenue.
Every conversation is a chance to earn more. The AI books rooms directly (no OTA commission), sends F&B and room-service orders straight to the kitchen, sells tours and transfers, and offers the right upgrade at the right moment.
Simple, Transparent Pricing.
No setup fees. No per-message charges. One flat monthly rate — cancel anytime.
For a single property getting started with AI guest messaging.
- 1 hotel property
- WhatsApp + Web Chat
- 500 AI conversations/month
- Knowledge base (100 chunks)
- Email escalation alerts
- 2 staff accounts
- LINE / Telegram
- Multi-language AI
- PMS integration
For hotels ready to deliver 5-star service on every channel, around the clock.
- Up to 3 hotel properties
- All channels — WA, LINE, Telegram, Email, Web
- Unlimited AI conversations
- Knowledge base (500 chunks)
- WhatsApp + LINE escalation alerts
- 10 staff accounts
- Multi-language AI (95+ languages)
- VIP guest tagging
- PMS integration
Hotel groups, villa managers, and resorts with complex multi-property needs.
- Unlimited properties
- All channels + custom integrations
- Unlimited AI conversations
- Unlimited knowledge base
- Priority escalation via SMS + phone
- Unlimited staff accounts
- Full multi-language AI
- Cloudbeds / Opera Cloud / Little Hotelier PMS
- Dedicated account manager + SLA
Built in Chiang Rai, for SE Asia.
HotelIntelliAI is the AI concierge platform built specifically for independent hotels in Southeast Asia. Built from Chiang Rai, Thailand, alongside real hotel managers — we saw firsthand how much revenue was lost to missed WhatsApp messages, slow replies, and overworked front desks trying to cover dozens of languages.
We are not a US startup parachuting into SE Asia. We live here. We understand the channels your guests use — LINE in Thailand, WhatsApp in Indonesia, Zalo in Vietnam. Our AI was trained on real hospitality conversations across the region.
Built for independent hotels of 20–80 rooms across Thailand, Bali, Vietnam, Malaysia and the Philippines — backed by 40 years of enterprise technology experience (IBM, BMC Software, HPE) applied to leveling the playing field for independent hotel owners.
Frequently Asked Questions.
Start the Conversation.
Tell us about your property and we will send you a free AI audit within 24 hours — no commitment, no sales pressure.
Serving all of Southeast Asia